topic Unable to access my account in Sky Mobile https://helpforum.sky.com/t5/Sky-Mobile/Unable-to-access-my-account/m-p/4765272#M221206 <P>I have a main account, but when I ordered my sons phone they said I could not have more than 5 devices on the account (they never took off the old inactive devices) I received the device etc but I have no idea what the account info for that account is. Sky themselves must have set up an account for the device, I'm not sure, but I have no way at all to access the account for this device and pay the bill etc. trying to get in touch with sky themselves is impossible and when I do somehow manage to speak to someone they have no idea what I am talking about! I am beyond frustrated!</P> Tue, 24 Sep 2024 08:57:57 GMT Amylenn90 2024-09-24T08:57:57Z Unable to access my account https://helpforum.sky.com/t5/Sky-Mobile/Unable-to-access-my-account/m-p/4765272#M221206 <P>I have a main account, but when I ordered my sons phone they said I could not have more than 5 devices on the account (they never took off the old inactive devices) I received the device etc but I have no idea what the account info for that account is. Sky themselves must have set up an account for the device, I'm not sure, but I have no way at all to access the account for this device and pay the bill etc. trying to get in touch with sky themselves is impossible and when I do somehow manage to speak to someone they have no idea what I am talking about! I am beyond frustrated!</P> Tue, 24 Sep 2024 08:57:57 GMT https://helpforum.sky.com/t5/Sky-Mobile/Unable-to-access-my-account/m-p/4765272#M221206 Amylenn90 2024-09-24T08:57:57Z Re: Unable to access my account https://helpforum.sky.com/t5/Sky-Mobile/Unable-to-access-my-account/m-p/4765298#M221207 <P>Devices that have been paid off do not count as an active device so should not have prevented another device being ordered to the account.</P> <P>&nbsp;</P> <P>The easiest thing to do is to call Sky on 150 and let them look into this for you.</P> Tue, 24 Sep 2024 09:11:52 GMT https://helpforum.sky.com/t5/Sky-Mobile/Unable-to-access-my-account/m-p/4765298#M221207 caesarome 2024-09-24T09:11:52Z