topic Re: Currently abroad in Sky Mobile

Currently abroad

Chery4 — Sun, 22 Sep 2024 15:34:44 GMT

I'm so frustrated with not being able to contact sky. I'm currently abroad and visiting several countries. I forgot to tell sky and trying to contact them to let them know. The phone number is either not available or it breaks up so far into the call. My husband has a sky phone and can't use it but I can't get through to anyone to get them to sort it out please help

Re: Currently abroad

caesarome — Sun, 22 Sep 2024 15:44:31 GMT

You don't need to tell Sky when you go abroad so as you are out of the UK I'm not sure there is much you can do as you will be at the mercy of whatever network you are connected to.

Re: Currently abroad

Chery4 — Sun, 22 Sep 2024 16:34:13 GMT

Thank you for coming back to me but I still need to sort out my husband's phone as it won't work

Re: Currently abroad

Daniel0210 — Sun, 22 Sep 2024 16:36:30 GMT

@Chery4

Is the spend cap set sufficiently high enough for the country you're currently in?

Re: Currently abroad

Chery4 — Sun, 22 Sep 2024 17:26:37 GMT

Yes but there's a couple of countries not mentioned but my husband hasn't had the Sky roaming text so he can't use it. If anyone can help I'd be grateful

Re: Currently abroad

caesarome — Sun, 22 Sep 2024 18:21:49 GMT

What country are you both in ?

Re: Currently abroad

Chery4 — Sun, 22 Sep 2024 19:20:54 GMT

We're in USA at the moment then Samoa, Fiji, Vanuatu, Australia. Samoa and Vanuatu aren't mentioned in the list.

Re: Currently abroad

Chery4 — Tue, 24 Sep 2024 02:36:57 GMT

I keep getting a message saying someone has replied to this but when I log on nothing is there. Just mentioning it in case someone has replied

Re: Currently abroad

63johnw — Tue, 24 Sep 2024 06:31:59 GMT

Hi @Chery4 if he has tried to use his phone in a country not covered by the £2 daily charge then there is a good chance he has reached his spend cap as it takes only seconds/minutes to run up a bill of £100's. Check his spend cap and bills for any out of plan charges.

Re: Currently abroad

Chery4 — Tue, 24 Sep 2024 15:16:55 GMT

Thank you for coming back to me. I don't think he has resched his spend cap as he couldn't connect anywhere and he takes roaming off.