topic Re: Send phone back without swapping in Sky Mobile

Send phone back without swapping

SSalS — Sun, 22 Sep 2024 09:51:25 GMT

Hi. How do I send back my phone and use its value to pay off the account? I don't want to swap to another phone. I checked about a month ago and I could click the 'send your device back' button in my account and it would show me how much my device is worth and how much I still owed on it. When I click on that button now it takes me to the swap page. i don't want to swap to another phone.

Re: Send phone back without swapping

GD1 — Sun, 22 Sep 2024 09:58:12 GMT

@SSalS It can only be sent back as part of a swap, if you not intending on upgrading with Sky you can't send it back just to pay off what you owe.

Re: Send phone back without swapping

PandJ2020 — Sun, 22 Sep 2024 10:07:42 GMT

You can turn your phone into cash by using a number of companies that offer such a service.

You can then use the cash to put towards any remaining credit.

There's a Sky branded option: https://www.skytradein.co.uk/

As noted above, the return option within your account is for a swap (new purchase) only.

Re: Send phone back without swapping

SSalS — Sun, 22 Sep 2024 10:29:00 GMT

Thanks for the prompt replies.

Ahh, I didnt realise you couldnt send the phone back without swapping. Thanks again for the replies, and many thanks for the link to Sky's trade-in programme.

Cheers

Re: Send phone back without swapping

SimonRG11 — Fri, 03 Jan 2025 11:48:47 GMT

I want to do the same and can only find the 'return your device' on the mobile app version of my sky.

I have just placed the order to send mine back without having to pick a swap item.

Hope you get it sorted

Thanks

Re: Send phone back without swapping

SSalS — Fri, 03 Jan 2025 13:31:26 GMT

That's interesting, because that's the button I always remember seeing in the Sky app, but it wasn't showing when I wanted to just send my device back.

I sorted mine out anyway, by getting enough money for my device to be able to pay the credit off. But it's weird that the 'Send your device back' button (in the Payments section of the app) was missing when I wanted to change my device.