https://helpforum.sky.com/t5/Sky-Mobile/Upgrade-issue/m-p/4760910#M220396 <P>When I click updgrade to swap to a new device, I choose the new phone I want and then the process to buy it looks the same as if I were trying to start a new purchase rather than an upgrade.</P><P>&nbsp;</P><P>How do I ensure that I'm upgrading free of charge, and not just buying an additional phone.</P><P>&nbsp;</P><P>It doesn't ask me at any point if I want to trade in my phone, or pay the remainder. Or does this come after I've completed the purchase?</P> Sat, 21 Sep 2024 14:33:48 GMT Tomc998 2024-09-21T14:33:48Z https://helpforum.sky.com/t5/Sky-Mobile/Upgrade-issue/m-p/4760910#M220396 <P>When I click updgrade to swap to a new device, I choose the new phone I want and then the process to buy it looks the same as if I were trying to start a new purchase rather than an upgrade.</P><P>&nbsp;</P><P>How do I ensure that I'm upgrading free of charge, and not just buying an additional phone.</P><P>&nbsp;</P><P>It doesn't ask me at any point if I want to trade in my phone, or pay the remainder. Or does this come after I've completed the purchase?</P> Sat, 21 Sep 2024 14:33:48 GMT https://helpforum.sky.com/t5/Sky-Mobile/Upgrade-issue/m-p/4760910#M220396 Tomc998 2024-09-21T14:33:48Z https://helpforum.sky.com/t5/Sky-Mobile/Upgrade-issue/m-p/4760985#M220405 <P>I think the best thing you can do here is to call Sky on 150 to let them place this upgrade order for you.</P> Sat, 21 Sep 2024 15:06:46 GMT https://helpforum.sky.com/t5/Sky-Mobile/Upgrade-issue/m-p/4760985#M220405 caesarome 2024-09-21T15:06:46Z