topic Re: Phone order in Sky Mobile

Phone order

Rileu — Sat, 21 Sep 2024 08:13:40 GMT

Why did I receive an email after placing my order saying order cancelled and after I had an email saying thanks for your order. And now it says coming soon.

Re: Phone order

63johnw — Sat, 21 Sep 2024 08:25:44 GMT

Hi @Rileu normally that means you failed the second more enhanced credit checks carried out by sky and the order is cancelled, the emails often come in the wrong order. A call to sky will confirm.

Re: Phone order

Daniel0210 — Sat, 21 Sep 2024 09:58:10 GMT

@Rileu
If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Any upfront payment you’ve made should hopefully be refunded after about 14 days.