topic Lost order in Sky Mobile

Lost order

T5348 — Sat, 21 Sep 2024 07:21:20 GMT

Ordered a phone last week. DPD stole it on Monday. An investigation was raised on Tuesday. Nobody from the investigation team has been in touch. I contact customer service every day, they tell me to give the investigation team 72hrs. That has now been & gone and still nobody has been in touch & customer service won't tell me anything. It's very poor and I still have a phone. What is going on at sky mobile?

Re: Lost order

Daniel0210 — Sat, 21 Sep 2024 07:45:13 GMT

@T5348

You have to give Sky and DPD chance to investigate. These things sometimes take time.

Re: Lost order

T5348 — Sat, 21 Sep 2024 13:38:10 GMT

@Daniel0210 You're missing the point, I was told 72hrs. Sky have requested the phone be sent back to them but nobody from sky has bothered to tell me this. Poor customer service is exactly what it is

Re: Lost order

Daniel0210 — Sat, 21 Sep 2024 13:45:07 GMT

@T5348

To investigate this in conjunction with DPD in 72 hours I think was a little optimistic. What is confusing is

@T5348 wrote:

@Daniel0210 Sky have requested the phone be sent back to them but nobody from sky has bothered to tell me this.

So do Sky think the order was delivered successfully?