topic Amazon music and Sky Go network issue in Sky Mobile

Amazon music and Sky Go network issue

PWPW — Fri, 20 Sep 2024 20:43:05 GMT

I upgraded to Sky Mobile unlimited on both my 4G router and my phone sims.

Since then, I haven't been able to access any music on Amazon unless I'm connected to WiFi (I get a message saying network error). I also have a 17d issue using Sky Go. I believe the two issues are connected to my upgrade.

i was in Germany for the past few days and it worked fine. After I returned to the UK, it stopped working again. All leads me to think I have a network problem.

I've tried uninstalling and reinstalling apps and I don't think the apps themselves are a problem since Amazon was working in Germany.

can anyone suggest a fix?

Re: Amazon music and Sky Go network issue

caesarome — Fri, 20 Sep 2024 21:00:07 GMT

Since returning to the UK is your phone now set to Home as per this:

Apple:
Settings > Mobile Service > SIM Applications > Make sure this is set to Home.

Android:
Sky Menu App or SIM toolkit > Roaming > Make sure this is set to Home.

Re: Amazon music and Sky Go network issue

PWPW — Fri, 20 Sep 2024 21:55:58 GMT

Thanks for your help. The application is set to roaming and sky settings

Re: Amazon music and Sky Go network issue

PWPW — Fri, 20 Sep 2024 21:59:09 GMT

Hi, the settings are set to roaming. It's the only option, I don't have a 'home' setting.

I should say that it wasn't working before I went to Germany.

Re: Amazon music and Sky Go network issue

caesarome — Sat, 21 Sep 2024 04:33:16 GMT

You shouldn't need it set to roaming now you are back in the UK so there must be a setting where it can be changed.