topic Swap question in Sky Mobile

Swap question

j+a+m — Fri, 20 Sep 2024 19:23:05 GMT

Have just received new phone , already on sky mobile. New phone came with a new sim. Sky app says to activate new sim. Can I just put existing sim into new phone. What do I do about activating new sim in app ?
thanks.

Re: Swap question

caesarome — Fri, 20 Sep 2024 19:25:55 GMT

@j+a+m wrote:

Can I just put existing sim into new phone. What do I do about activating new sim in app ?
thanks.

You can put the sim you already have in your new phone and the other will be cancelled if not activated so you will not be charged for it.

Re: Swap question

PandJ2020 — Fri, 20 Sep 2024 19:28:16 GMT

If you activate a new SIM then it will have a new phone number and you'll be paying for two...

Re: Swap question

j+a+m — Fri, 20 Sep 2024 19:32:49 GMT

What about the new data tariff I chose ?

Re: Swap question

63johnw — Fri, 20 Sep 2024 20:02:19 GMT

Hi @j+a+m to get that you would need to activate the new sim, that will have a new number. To keep your old number you would need to port your number to a different network on PAYG then port back to the new sim. You could try calling sky and ask for the new plan on your old sim but they may refuse.

Re: Swap question

j+a+m — Fri, 20 Sep 2024 20:04:50 GMT

Thanks. I think I should have ticked no data plan required to keep my existing plan - it wasn't very clear. I selected a new plan but think I didn't need to.

Re: Swap question

63johnw — Fri, 20 Sep 2024 20:13:45 GMT

Just use your old sim with your old plan if you want @j+a+m just don't activate the new one and it will drop off your account and you won't be charged.