topic Re: Frustration in Sky Mobile

Frustration

Rachel-H1 — Fri, 20 Sep 2024 13:46:53 GMT

My phone has full signal and WiFi but I am constantly being told that my phone doesn't connect. I have missed lots of calls despite having signal.

Re: Frustration

caesarome — Fri, 20 Sep 2024 15:05:46 GMT

What have you tried so far ?

Re: Frustration

Rachel-H1 — Fri, 20 Sep 2024 15:13:51 GMT

Thank you for your message.

I have reset the phone and turned Wifi calling off. To be honest, this has been going on for months, but the last few weeks have been really bad.
Upon reading other discussions on this forum, the issue seems to be an ongoing one and sadly I have not found any explanations or solutions as yet!

Thanks again.

Re: Frustration

caesarome — Fri, 20 Sep 2024 15:22:29 GMT

@Rachel-H1

Does any mast issues show here for you:

https://www.sky.com/help/servicestatus/your-services/mobile

Re: Frustration

Rachel-H1 — Fri, 20 Sep 2024 16:21:05 GMT

Re: Frustration

caesarome — Fri, 20 Sep 2024 16:26:36 GMT

You could try ordering a replacement sim to see if that helps so if this link doesn't work:

https://www.sky.com/myaccount/mobile/sim/x/replace-sim/activate

You willhave to contact Sky, perhaps via social media as there are links t the bottom to their sites.