https://helpforum.sky.com/t5/Sky-Mobile/Mobile-upgrade/m-p/4754760#M219727 <P>Call Sky on 150 as they should be able to help you with this.</P> Thu, 19 Sep 2024 11:59:53 GMT caesarome 2024-09-19T11:59:53Z https://helpforum.sky.com/t5/Sky-Mobile/Mobile-upgrade/m-p/4754748#M219722 <P>I have recently upgraded my phone but have received an email saying that I haven't sent my old phone back however I asked for an upgrade not a swap so don't know what to do&nbsp;</P> Thu, 19 Sep 2024 11:50:32 GMT https://helpforum.sky.com/t5/Sky-Mobile/Mobile-upgrade/m-p/4754748#M219722 Nicarrie 2024-09-19T11:50:32Z https://helpforum.sky.com/t5/Sky-Mobile/Mobile-upgrade/m-p/4754760#M219727 <P>Call Sky on 150 as they should be able to help you with this.</P> Thu, 19 Sep 2024 11:59:53 GMT https://helpforum.sky.com/t5/Sky-Mobile/Mobile-upgrade/m-p/4754760#M219727 caesarome 2024-09-19T11:59:53Z https://helpforum.sky.com/t5/Sky-Mobile/Mobile-upgrade/m-p/4754868#M219759 <P>Sounds like you've initiated a swap.</P><P>&nbsp;</P><P>As above, you'll have to call them.</P><P>&nbsp;</P><P>You'll have to continue paying for the old device as well until the credit is cleared.</P> Thu, 19 Sep 2024 13:08:53 GMT https://helpforum.sky.com/t5/Sky-Mobile/Mobile-upgrade/m-p/4754868#M219759 PandJ2020 2024-09-19T13:08:53Z