topic Re: Phone number transfer help in Sky Mobile

Phone number transfer help

SLM2 — Wed, 18 Sep 2024 19:16:02 GMT

Ive been with sky mobile for about 2 months. Kept my number from another provider and it has transferred over fine apart from 1 of my contacts. When I call or message my daughter, it is not showing my number. Please help - I've reset both phones, used hers to message mine and I reply to that but nothing has worked.

Re: Phone number transfer help

caesarome — Wed, 18 Sep 2024 19:19:43 GMT

@SLM2 wrote:
When I call or message my daughter, it is not showing my number.

I presume it is showing the temporary number that came with the sim and not the transferred one, if so what phone do you have ?

Re: Phone number transfer help

SLM2 — Wed, 18 Sep 2024 19:22:32 GMT

Yes, i think so. It's the pixel 8a

Re: Phone number transfer help

caesarome — Wed, 18 Sep 2024 19:30:53 GMT

You could try resetting your network settings as per this:

https://www.sky.com/help/devicesupport/device/google-pixel-8/12152/scenario/reset-network-settings?categoryId=355#l=skycustredesign&lHsim=skycustredesign&d=Google/Pixel%208&hsimDevice=Google/Pixel%208%20Pro&s=LCX_Root&loc=sky&isMarket=true&switchContainers=true&hsimSpinner=true

After doing this you will need to setup your Wifi connection again.

Re: Phone number transfer help

SLM2 — Wed, 18 Sep 2024 19:44:10 GMT

Thank you, that half worked!! Hasn't worked for messages unfortunately.