topic Re: Phone in Sky Mobile

Phone

Aimee221 — Tue, 17 Sep 2024 20:27:40 GMT

I pre ordered a phone for 36 month contract, within an hour I got a email saying my order had been cancelled. I've look back on my account to see it says expected deliver date even though I was told it was cancelled. I just want to make sure I don't have a phone on the way as I've manage to order from somewhere else and if I do have a phone on the way can I cancel as it's not needed

Re: Phone

PandJ2020 — Tue, 17 Sep 2024 20:30:34 GMT

We're other customers here - you'll have to call Sky to confirm but this is usually a sign that the credit/affordability check has failed.

Re: Phone

Aimee221 — Tue, 17 Sep 2024 20:36:30 GMT

I hoping they'll let me cancel as I was told it had been cancelled, I did see another post about sky not letting someone cancel their order so didn't want that to happen as it's not needed

Re: Phone

caesarome — Tue, 17 Sep 2024 20:41:54 GMT

Usually if you have been sent a cancelled email then as stated above it is due to failing a credit check but you will need to call for clarification about this.

Re: Phone

kisankumar123 — Fri, 21 Feb 2025 14:53:37 GMT

i ordered one phone from sky but my contract was cancelled before i get phone ,they charged me 48 pound but i didn't get refund

Re: Phone

caesarome — Fri, 21 Feb 2025 16:06:47 GMT

@kisankumar123

Yoj should be refunded within 2-3 weeks so if it has been longer than that you will need to call Sky.

Re: Phone

kisankumar123 — Fri, 21 Feb 2025 16:11:05 GMT

on which number i have to call regarding refund because its been almost month

Re: Phone

caesarome — Fri, 21 Feb 2025 16:13:04 GMT

@kisankumar123

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.