topic Re: Major Issue on Sky Mobile Credit Agreement Payment Page in Sky Mobile

Major Issue on Sky Mobile Credit Agreement Payment Page

Cestrian — Tue, 17 Sep 2024 17:24:55 GMT

Been trying to pay off a credit agreement early for months now. Every time I go to the make a payment page and click on it, as detailed below:

I just get this reponse:

It happens everytime. It doesnt matter what browser I use. I even rang Sky mobile and the same error happened when the lady tried to put my payment through over the phone! Seriously, this fault on the website has been happenig for months now. Really needs sorting Sky! Get your website team on it!

Re: Major Issue on Sky Mobile Credit Agreement Payment Page

caesarome — Tue, 17 Sep 2024 17:29:20 GMT

I'm afraid you are only telling other customers here so if this issue continues then calling is all you can do and hope that whoever you talk to next can take the payment from you,

Re: Major Issue on Sky Mobile Credit Agreement Payment Page

Cestrian — Tue, 17 Sep 2024 17:39:24 GMT

Thanks. Do you know if Sky Mobile has a tech support email for the website?

Re: Major Issue on Sky Mobile Credit Agreement Payment Page

63johnw — Tue, 17 Sep 2024 17:47:11 GMT

Hi @Cestrian unfortunately sky don't have a customer facing email that can be used.