https://helpforum.sky.com/t5/Sky-Mobile/New-Mobile-not-added-to-my-existing-account/m-p/4752855#M219285 <P>As mentioned&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2969359">@dbdc</a> for some unknown reason this does happen so you will need to call sky for help.&nbsp;</P> Tue, 17 Sep 2024 15:39:58 GMT 63johnw 2024-09-17T15:39:58Z https://helpforum.sky.com/t5/Sky-Mobile/New-Mobile-not-added-to-my-existing-account/m-p/4752838#M219281 <P>Ordered &amp; received new mobile device, but it is not showing in my Account Info, under Devices. It is also coming out of my bank seperately from my other DD?</P> Tue, 17 Sep 2024 15:20:03 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-Mobile-not-added-to-my-existing-account/m-p/4752838#M219281 dbdc 2024-09-17T15:20:03Z https://helpforum.sky.com/t5/Sky-Mobile/New-Mobile-not-added-to-my-existing-account/m-p/4752841#M219282 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2969359">@dbdc</a>&nbsp; this normally happens if (for whatever reason) the new device has been ordered on a different account. If you call sky on 150 they will investigate for you.&nbsp;</P> Tue, 17 Sep 2024 15:23:43 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-Mobile-not-added-to-my-existing-account/m-p/4752841#M219282 63johnw 2024-09-17T15:23:43Z https://helpforum.sky.com/t5/Sky-Mobile/New-Mobile-not-added-to-my-existing-account/m-p/4752851#M219283 <P>I only have one account though ... with 3 other devices all ordered the same way &amp; shoing together?!?</P> Tue, 17 Sep 2024 15:36:41 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-Mobile-not-added-to-my-existing-account/m-p/4752851#M219283 dbdc 2024-09-17T15:36:41Z https://helpforum.sky.com/t5/Sky-Mobile/New-Mobile-not-added-to-my-existing-account/m-p/4752854#M219284 <P>Happened to me due to making a guest account somehow when signing in to order. Guest account using the same email ??</P> Tue, 17 Sep 2024 15:39:51 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-Mobile-not-added-to-my-existing-account/m-p/4752854#M219284 CapnJoe 2024-09-17T15:39:51Z https://helpforum.sky.com/t5/Sky-Mobile/New-Mobile-not-added-to-my-existing-account/m-p/4752855#M219285 <P>As mentioned&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2969359">@dbdc</a> for some unknown reason this does happen so you will need to call sky for help.&nbsp;</P> Tue, 17 Sep 2024 15:39:58 GMT https://helpforum.sky.com/t5/Sky-Mobile/New-Mobile-not-added-to-my-existing-account/m-p/4752855#M219285 63johnw 2024-09-17T15:39:58Z