topic Re: No mobile data in Sky Mobile

No mobile data

Hwatson1705 — Mon, 16 Sep 2024 12:56:33 GMT

Hi i have opened a new sky mobile account on the 28th August. I am now 18 days in & still have no mobile data on an unlimited plan. Is anyone else going through this? I am sick of phoning up unhelpful advisors & it still not be working.

Re: No mobile data

63johnw — Mon, 16 Sep 2024 13:16:52 GMT

Hi @Hwatson1705 what phone do you have ? Have you checked the correct APN settings are stored in your phone ?

edit. Any issues showing ?

https://www.sky.com/help/articles/service-status-sky-mobile

Re: No mobile data

Hwatson1705 — Mon, 16 Sep 2024 13:17:28 GMT

Hi its a samsung S24, i have spoken to various sky advisors over the phone & chat & we have resent the APN settings, requested new network settings, everything.

they are also telling me its the mast thats the issue

Re: No mobile data

63johnw — Mon, 16 Sep 2024 13:22:36 GMT

It could well be the mast if that's what they are saying @Hwatson1705 have you actually looked to see the correct APN settings are stored ? I know you say they have been sent but they don't always save.

Re: No mobile data

Lucasharts — Tue, 24 Sep 2024 14:52:47 GMT

I'm having the same issues. Things like WhatsApp work and YouTube. But unable to visit Web pages as well as Spotify.

I've checked all the recommended settings. Only been with sky since the start of Sept and getting error message advising the I've got no data left on unlimited plan.

Is the data pro-rata'd the first month?

Re: No mobile data

63johnw — Tue, 24 Sep 2024 15:23:24 GMT

Hi @Lucasharts yes the first month is pro ratered and you aren't the first with this issue on an unlimited plan. Hopefully when your plan refreshes that may take care of it.

Re: No mobile data

Jane126 — Wed, 09 Oct 2024 00:30:50 GMT

Good Morning,

I have been having the same issue now for over a month.

I have unlimited data as I don't have WiFi access at home, due to this error I have missed important announcements from my university's app, I am unable to access my daughters school app nor am I able to access the account via the website.

I am know having to go to the local library every other day to gain access.

I have spoken to sky and there response is we are aware of the issue and are working on it a week yes ok but a month and still would like me to the full monthly amount despite only being able to use Wass app.

I have been with sky many years but have recently experienced many problems with the service and I am now considering leaving.

Re: No mobile data

Lucasharts — Thu, 10 Oct 2024 06:09:10 GMT

Same here!

I've recently joined Sky after being with Vodafone for years. Apps like YouTube and WhatsApp work on data. But thinks like Spotify and more importantly for me Microsoft teams doesn't work (the latter I need for work) still aren't working. Is there any fix for this? I already thinking that I may need to move away from sky to resolve.