topic Re: Sky mobile Ireland ESim in Sky Mobile

Sky mobile Ireland ESim

NathanF2024 — Mon, 16 Sep 2024 10:47:50 GMT

Signed up for the newly launched Sky Mobile Ireland sim plan. Physical Sim worked but converted to the ESim for my Samsung ZFlip 6. Never received the activation code. Spent the guts of 4hrs or more on to different people in customer service who didn't know what the issue was. So now the physical Sim doesn't work and I'm about to be billed for a service that I haven't been able to use. Is there anyone that can help?

Re: Sky mobile Ireland ESim

63johnw — Mon, 16 Sep 2024 10:55:03 GMT

Hi @NathanF2024 to see if they can help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat.

Re: Sky mobile Ireland ESim

NathanF2024 — Mon, 16 Sep 2024 10:58:33 GMT

Hi John thank you. Hopefully they can

Re: Sky mobile Ireland ESim

Lisa-P1987 — Mon, 16 Sep 2024 11:18:18 GMT

Thanks for escalating this. We’ve sent @NathanF2024 an invite to chat.

Re: Sky mobile Ireland ESim

supe_8 — Mon, 16 Sep 2024 16:59:52 GMT

having the same issue with my eSIM - says on order progress that sim is waiting to be activated - rang sky and they confirmed they are having issue with eSIM - told them I don't want to be charged for a service I can't use or be stuck in contract after cooling off period and was told to just "wait a few days and see" if it works

Re: Sky mobile Ireland ESim

NathanF2024 — Tue, 17 Sep 2024 09:01:07 GMT

Awaiting another call back today, rang yesterday and gave two pins and neither worked and now the qr code when scanned says "codes not valid or has already been used, contact your service provider for more information. Its going on a bit long now. " Its going on a bit long now. I tried to have a replacement one issued on the app this morning to get a new QR code and it says theres an error and to contact them. So im awaiting a call back

Re: Sky mobile Ireland ESim

Brian126 — Wed, 18 Sep 2024 11:42:23 GMT

Same here. Switched to Sky Mobile Ireland on Friday, from Virgin Mobile. eSIM wasn't working properly in my iPhone SE2 - could not send text messages and did not fully instal. Rang Sky a few times to try different things (e.g. request replaceemnt eSim etc), none of which worked. At one point I was advised to do a full factory reset - zero chance I'll be doing that!! At another point I asked for a physical SIM but was told I'd have to cancel my contract to do so - and therefore incur cancellation charges. Eventually one of their operators advised me on Mon that there seemed to be a general issue with Sky eSIMs and that he'd call me back on Tues with options. Needless to say, the callback never happened. Online discussion boards make it clear that Sky Mobile are also encountering similar widespread issues in the UK with their eSIMs. Sounds like physcial SIMs are working OK, but they are making it almost impossible to order one!!

Re: Sky mobile Ireland ESim

NathanF2024 — Wed, 18 Sep 2024 13:43:09 GMT

The only good thing is that i didnt transfer my number across from the other network or id have been left with no working phone number which would have effected my work and all especially with not being provided a fix or any answers in a week tomorrow

Re: Sky mobile Ireland ESim

Brian126 — Wed, 18 Sep 2024 14:46:28 GMT

Alas I was not so lucky. Without a number my work is affected plus I can't port it to another provider as they send a text to the number to verify ownership - a text which I can't now receive!! Daft stuff.

Re: Sky mobile Ireland ESim

NathanF2024 — Wed, 18 Sep 2024 16:05:19 GMT

Oh god that's awful 😲 they just rang me back again there as I asked them to switch me back to the physical Sim. Said I've to wait 24hrs (I've already waited a week) and done numerous ESim replacement procedures with different staff. 🙄 But told the authentication code could arrive in the next 24hrs. If it's not here by 4.30pm tomorrow in my email and it's not sorted will be enacting the cancelation process while I'm still within the 14days cooling off period

Re: Sky mobile Ireland ESim

captor — Thu, 24 Oct 2024 19:05:30 GMT

I have tried to activate the eSIM code but I have been told to contact my SERVICE provider , I tried all the options to reinstall the eSIM or order a new one but no success. Any ideas anyone???

Re: Sky mobile Ireland ESim

captor — Thu, 24 Oct 2024 19:10:26 GMT

BTW I'm using an iPhone 15 Pro Max

Re: Sky mobile Ireland ESim

captor — Thu, 24 Oct 2024 19:37:36 GMT

Can someone from SKY contact me, I don't have a working phone so perhaps by email.

Re: Sky mobile Ireland ESim

captor — Thu, 24 Oct 2024 19:40:04 GMT

What telephone number is best to call SKY regarding eSIM issues ?

Re: Sky mobile Ireland ESim

PaulC5 — Wed, 13 Nov 2024 15:48:10 GMT

Signed up on 11 Nov 2024 to switch to Sky mobile, but eSIM not adding ' The code isn't valid or has already been used'. I phoned Sky on 12th Nov and they said retry adding eSim after 24 hours. No joy. Phoned this morning, an hour trying to troubleshoot (essentially all the things I was doing previously). No joy. Said there would be call back after 3 hrs. No call back. I phoned after 4 hrs, they said "definitely" call back in 45 mins. No call back. So no phone service in nearly 2 days. Not giving me much hope of resolving.

Re: Sky mobile Ireland ESim

captor — Wed, 13 Nov 2024 15:55:13 GMT

I have an iPhone 15 max, and I ended using an ordinary SIM, the eSIM simply would not work. I seriously doubt that an eSIM will work on an iPhone. Is there anyone out there who has a SKY MOBILE eSIM working on a iPhone ??

Re: Sky mobile Ireland ESim

mg80 — Mon, 10 Feb 2025 12:26:28 GMT

Urgent!!

I now have same problem.

Phone asked for code from service provider.

Sky have not provided the code.

Sky chat was absolutely useless. Is it even possible to talk to a human anymore?

Re: Sky mobile Ireland ESim

mg80 — Mon, 10 Feb 2025 12:38:22 GMT

I got this working.

I received the code by email, but was delayed 10+ minutes and ended up in spam.

I recommend Sky make it clear this code is sent by email and may take a while and/or end up in spam.

I dont remember any notification as part of the process this very important code is emailed to you.