topic Re: Device not on account in Sky Mobile

Device not on account

Kacie1010 — Thu, 12 Sep 2024 11:25:30 GMT

I have a phone and iPad on my account purchased last year and I have never been able to see my iPad on the account each month I have to pay it manually as I cannot set up a direct debit for this, any help would be great!

Re: Device not on account

caesarome — Thu, 12 Sep 2024 11:27:41 GMT

Did you order the iPad on the same account because the chances are for whatever reason it was ordered on a different account.

Re: Device not on account

Kacie1010 — Sun, 15 Sep 2024 21:36:39 GMT

Yes was ordered on the same account, and I had called about the issue before and they could see it but I could not

Re: Device not on account

caesarome — Mon, 16 Sep 2024 04:33:51 GMT

@Kacie1010

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Device not on account

Mr+Flibbles+86 — Mon, 16 Sep 2024 07:21:52 GMT

Thanks for escalating this. We’ve sent an invite to @Kacie1010 to chat.

Re: Device not on account

Mr+Flibbles+86 — Wed, 18 Sep 2024 07:21:04 GMT

We are still looking to help you @Kacie1010 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks