topic Sky mobile app Sim replacement in Sky Mobile

Sky mobile app Sim replacement

Shahzad2 — Sun, 15 Sep 2024 00:38:34 GMT

Hi I am trying to order my replacement SIM card through the sky app but now there is no option to order it from the app. Why is that?

Re: Sky mobile app Sim replacement

63johnw — Sun, 15 Sep 2024 06:07:13 GMT

Hi @Shahzad2 if there is no option available for you online then you will need to use Skys social media channels at the bottom of this page or use a different phone to call sky to order your replacement.

Re: Sky mobile app Sim replacement

Mr+Flibbles+86 — Sun, 15 Sep 2024 07:53:23 GMT

Hi there @Shahzad2 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky mobile app Sim replacement

caesarome — Sun, 15 Sep 2024 08:37:03 GMT

@Shahzad2

Does this link work for you:

https://www.sky.com/productsettings/mobile/sim/x/replacement-sim

Re: Sky mobile app Sim replacement

Tom-W19 — Tue, 17 Sep 2024 09:15:10 GMT

Hi @Shahzad2

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.