topic Re: Sky mobile in Sky Mobile

Sky mobile

StuartPaton — Sat, 14 Sep 2024 12:51:01 GMT

Hello, I have received a new SIM card which I am trying to activate. I keep getting a message to link my account and when I go through this it says my account is already linked and it's back to the beginning. Please help .

Re: Sky mobile

caesarome — Sat, 14 Sep 2024 12:56:31 GMT

@StuartPaton

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Sky mobile

Mr+Flibbles+86 — Sat, 14 Sep 2024 12:58:33 GMT

Thanks for escalating this. We’ve sent an invite to @StuartPaton to chat.

Re: Sky mobile

Roz08- — Mon, 19 Jan 2026 14:55:30 GMT

Just received my new sim as an existing sky customer. It's sending me round in circles saying I am already connected. Having followed the instructions, can anyone give me some answers?

Re: Sky mobile

caesarome — Mon, 19 Jan 2026 16:00:54 GMT

@Roz08-

Do you mean it says your account is already linked ?