topic Re: Data in Sky Mobile

Data

Mic1 — Fri, 13 Sep 2024 18:19:25 GMT

Hi I'm a taxi driver in Carlisle and need my data to get jobs over the last week or so I've missed so much work due to network coverage in my area is there a reason for this please??

Re: Data

caesarome — Fri, 13 Sep 2024 18:21:44 GMT

Does any mast issues show here for you:

https://www.sky.com/help/servicestatus/your-services/mobile

Re: Data

Mic1 — Fri, 13 Sep 2024 18:27:07 GMT

Honestly try to connect to Wi-Fi whenever possible are you for real I'm a taxi driver loosing money due to signal and that's the answer, WOW!!!

Re: Data

caesarome — Fri, 13 Sep 2024 18:31:37 GMT

@Mic1 wrote:

Honestly try to connect to Wi-Fi whenever possible are you for real

The link should take you to where you can check the status of your local phone mast to see if there are issues so yes I am for real.

Re: Data

Mic1 — Fri, 13 Sep 2024 18:33:14 GMT

Can a real person get in touch please I'm having trouble and need help

Re: Data

caesarome — Fri, 13 Sep 2024 18:36:43 GMT

If you want to talk to someone then you need to make the call as nobody will contact you due to you posting on here as this is a customer helps customer forum.

Re: Data

Mic1 — Fri, 13 Sep 2024 18:41:37 GMT

Can you give me a way of calling please

Re: Data

Daniel0210 — Fri, 13 Sep 2024 18:45:43 GMT

@Mic1
In case you aren’t aware we are mainly fellow customers on here trying to help other customers and you’re not contacting Sky Customer Services by posting on the forum.

You can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.