topic Re: Esim error on requesting activation code in Sky Mobile

Esim error on requesting activation code

Suziebluz — Fri, 06 Sep 2024 15:48:11 GMT

I've been trying to active my sons esim for 2 days now and can't get past the code to start the process. The guides just tell me to do what I've already done. Any advice?

Re: Esim error on requesting activation code

caesarome — Fri, 06 Sep 2024 15:53:34 GMT

I take it you are not receiving the code, if so all you can do is to call Sky for help.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Say No when asked if you want a text or to go online then stay on the line.

Re: Esim error on requesting activation code

Suziebluz — Fri, 13 Sep 2024 17:22:42 GMT

Is it possible to be invited to the online chat as I don't have time to spend on the phone unfortunately.

Re: Esim error on requesting activation code

63johnw — Fri, 13 Sep 2024 17:29:13 GMT

Hi @Suziebluz are you receiving the code ?

Re: Esim error on requesting activation code

Suziebluz — Fri, 13 Sep 2024 17:40:39 GMT

Nope, unfortunately not.

Re: Esim error on requesting activation code

63johnw — Fri, 13 Sep 2024 17:45:24 GMT

Then sorry but we can't escalate your issue @Suziebluz as there is a known issue that sky are working on with the sending of the code and the escalation team can't help. As mentioned by @caesarome you will need to call sky for help.

Re: Esim error on requesting activation code

Suziebluz — Fri, 13 Sep 2024 17:55:18 GMT

Thanks for the info. Its a shame there is a known problem that they didn't seem to mention at the time. Lines are very busy seemingly but I can keep trying tomorrow.