https://helpforum.sky.com/t5/Sky-Mobile/Swap/m-p/4749773#M218795 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4179647">@AvaHolly</a>&nbsp; if it's not letting you do it online then call sky on 150 and they will help you with it.&nbsp;</P> Fri, 13 Sep 2024 17:11:35 GMT 63johnw 2024-09-13T17:11:35Z https://helpforum.sky.com/t5/Sky-Mobile/Swap/m-p/4749743#M218789 <P>Up until yesterday on the app it said I could swap my phone but as a payment wasn't taken out of my bank, it's now saying I'm not eligible, I've paid the bill, it was a mix up with the bank due to me changing accounts. Now the bill has been paid, how long do I have to wait to be able to swap? Thank you.&nbsp;</P> Fri, 13 Sep 2024 16:41:19 GMT https://helpforum.sky.com/t5/Sky-Mobile/Swap/m-p/4749743#M218789 AvaHolly 2024-09-13T16:41:19Z https://helpforum.sky.com/t5/Sky-Mobile/Swap/m-p/4749773#M218795 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4179647">@AvaHolly</a>&nbsp; if it's not letting you do it online then call sky on 150 and they will help you with it.&nbsp;</P> Fri, 13 Sep 2024 17:11:35 GMT https://helpforum.sky.com/t5/Sky-Mobile/Swap/m-p/4749773#M218795 63johnw 2024-09-13T17:11:35Z