topic Re: Swap value in Sky Mobile

Swap value

Jo19831 — Fri, 13 Sep 2024 09:49:59 GMT

Has anyone sent a perfectly good handset back in a swap and had the value halved due to "damage"??

im furious as there wasn't a thing wrong with it when I sent it back.

Ive rejected their offer and will try to sell privately but im not impressed at all.

is it always like that?

Re: Swap value

63johnw — Fri, 13 Sep 2024 10:29:31 GMT

Hi @Jo19831 this does seem to come up every now and then and comes in batches, no reports for a while then quite a few at the same time. I normally sell mine elsewhere as you usually get a better price and use that to pay off what's owed on the contract.

Re: Swap value

Jo19831 — Fri, 13 Sep 2024 10:42:52 GMT

That's what I think I'm going to have to do otherwise I'll make a significant loss.

Re: Swap value

caesarome — Fri, 13 Sep 2024 12:07:15 GMT

I know some people in the past have had success by challenging the damage claim by asking for photos, not sure of that is worth a try ?

Re: Swap value

Jo19831 — Fri, 13 Sep 2024 12:14:49 GMT

That's a great idea. I've asked for it back so I'll see how it is when it's returned!