topic Re: Bill not showing on account in Sky Mobile

Bill not showing on account

Coco1303 — Fri, 13 Sep 2024 08:03:07 GMT

I have a different phone not showing on my mobile app. It was set up under the same email and same address but I can't seem to see the bill and it still comes out monthly but I need to change my card details and finding it hard due to not seeing it on my app. Is there a way I can add it?

Re: Bill not showing on account

caesarome — Fri, 13 Sep 2024 09:02:33 GMT

@Coco1303

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Bill not showing on account

Addie15 — Fri, 13 Sep 2024 09:48:35 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Coco1303.