topic Re: Issue with bill payment in Sky Mobile

Issue with bill payment

amourmichou — Thu, 12 Sep 2024 15:31:32 GMT

Hello,

my last payment had failed because I changed my card.

I cannot manage my payment from my sky account.

would you please help.

Thank you

Michelle

Re: Issue with bill payment

caesarome — Thu, 12 Sep 2024 15:34:37 GMT

Does Sky usually take your payment from your card or from your bank account as a direct debit ?

What does you Sky bill here show regarding this:

https://www.sky.com/mobile-bill

Re: Issue with bill payment

amourmichou — Thu, 12 Sep 2024 15:35:29 GMT

From my account

Re: Issue with bill payment

caesarome — Thu, 12 Sep 2024 15:43:18 GMT

So directly from your bank account, if so that is a direct debit and your card plays no part in it so if it has failed you don't need to do anything as Sky will try again in 10 days time.

@caesarome wrote:

What does you Sky bill here show regarding this:

https://www.sky.com/mobile-bill

Re: Issue with bill payment

amourmichou — Thu, 12 Sep 2024 15:44:20 GMT

it hasn't and now my internet stopped working

Re: Issue with bill payment

caesarome — Thu, 12 Sep 2024 15:48:43 GMT

For the third time:

@caesarome wrote:

What does you Sky bill here show regarding this:

https://www.sky.com/mobile-bill

Re: Issue with bill payment

amourmichou — Thu, 12 Sep 2024 15:53:35 GMT

It says I don't have any bills. I think there's an issue with the account

Re: Issue with bill payment

caesarome — Thu, 12 Sep 2024 15:54:08 GMT

Are you just a Sky Mobile customer ?

Re: Issue with bill payment

amourmichou — Thu, 12 Sep 2024 15:55:38 GMT

Yes

I think I might go see someone in person

Re: Issue with bill payment

caesarome — Thu, 12 Sep 2024 16:00:56 GMT

Have you linked your mobile account to your Sky ID as per this:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

Re: Issue with bill payment

amourmichou — Thu, 12 Sep 2024 16:05:04 GMT

I think it's done or the link doesn't work anymore

Re: Issue with bill payment

caesarome — Thu, 12 Sep 2024 16:09:50 GMT

Are you able to call Sky on 150 ?

Re: Issue with bill payment

amourmichou — Thu, 12 Sep 2024 16:15:02 GMT

Trying now