topic Re: Sim activation problems in Sky Mobile

Sim activation problems

Claire666666 — Thu, 12 Sep 2024 11:34:25 GMT

I have received a new tablet and additional sim, but have been unable to activate the sim, when I visit the activate sim page on the mysky app and in a browser. I get a message saying "Not quite ready, we're just getting your plan ready, please check back later" it's been over a whole day now and I still can't activate it, how long does this take, and why isn't it working?

Re: Sim activation problems

caesarome — Thu, 12 Sep 2024 12:02:13 GMT

@Claire666666 wrote:
I have received a new tablet and additional sim,

Did you also order a new data plan or did you just order the tablet as devices do come with a new sim by default.

Re: Sim activation problems

Claire666666 — Thu, 12 Sep 2024 12:31:25 GMT

I ordered an additional data plan for the tablet yes

Re: Sim activation problems

caesarome — Thu, 12 Sep 2024 12:37:33 GMT

All you can do is to ask Sky to do this for you.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Say No when asked if you want a text or to go online then stay on the line.