topic Re: Expensive data bill in Sky Mobile

Expensive data bill

Katie+B1200 — Wed, 11 Sep 2024 22:35:12 GMT

I upgraded my data from 50gb to 100gb there was only a £2 difference In price to do this. However I am now being charged an extra £10+

Re: Expensive data bill

63johnw — Thu, 12 Sep 2024 06:33:44 GMT

Hi @Katie+B1200 as fellow customers we can't see your bill. If you look at your future bills what does it say ? You will need to call sky on 150 for help.

Re: Expensive data bill

PandJ2020 — Thu, 12 Sep 2024 06:55:01 GMT

When you increase your data plan it becomes effectively immediately and billing is increased temporarily due to this. (And the month in advance is charged as well)

Check if your future bills are at the expected level.

Re: Expensive data bill

Katie+B1200 — Thu, 12 Sep 2024 07:24:46 GMT

I was immediately charged £30 on top of my usual bill and then an additional £10+ on my normal bill the month after.

Re: Expensive data bill

caesarome — Thu, 12 Sep 2024 08:40:23 GMT

@Katie+B1200

Does the following months bills also show the same increase, if ut does you will have to call Sky about this.