topic Swap phone in Sky Mobile

Swap phone

Tommeredith95 — Wed, 11 Sep 2024 15:43:23 GMT

I want to swap my phone which is eligible when the 16 pro max comes out, i had to get an insurance claim on my exisiting one so it is a different colour / imei is this still okay?

Re: Swap phone

caesarome — Wed, 11 Sep 2024 15:49:58 GMT

@Tommeredith95 wrote:

i had to get an insurance claim on my exisiting one so it is a different colour / imei is this still okay?

I would assume Sky would be expecting the original phone back and not one supplied from elsewhere...

Re: Swap phone

Tommeredith95 — Wed, 11 Sep 2024 20:17:20 GMT

@caesarome strange if so , what happens if you get robbed ? Mines grade a just blue not the original natural.

Re: Swap phone

caesarome — Wed, 11 Sep 2024 21:03:32 GMT

What you could do is to give them a call tomorrow to see what they say ?

Re: Swap phone

63johnw — Thu, 12 Sep 2024 06:35:10 GMT

Hi @Tommeredith95 i woukd give sky a call on 150 and explain and ask them to update the imei of your phone on your account.