topic Re: Data usage unavailable when abroad in Sky Mobile

Data usage unavailable when abroad

PaulB223 — Tue, 10 Sep 2024 21:35:56 GMT

Hey guys

travelled abroad with work to the Czech Republic. When I arrived I had the standard "roaming passport plus" message. Left the airport and had no data.

followed every step online and getting nowhere. Called the helpline and the chap suggested a network settings refresh. Still no luck.

When I visit

http://sky.com/apn i see "data usage unavailable"

im stuck using the WiFi in my hotel until i get this resolved. Has anyone experienced a similar issue?

Re: Data usage unavailable when abroad

caesarome — Wed, 11 Sep 2024 04:43:40 GMT

Are you able to access this link to get the network settings sent:

Go to sky.com/networksettings (My Account > Mobile > Settings) and sign in with your Sky iD.
Select the mobile number or SIM name you're having trouble with.
Scroll to 'Resend network settings' and select Request settings.
Save the settings when your receive them and reboot your phone.

Re: Data usage unavailable when abroad

PaulB223 — Wed, 11 Sep 2024 05:08:18 GMT

You my friend are a lifesaver, thank you so much!!