topic Activated SIM, but Error Message When Trying To Keep Old Number in Sky Mobile

Activated SIM, but Error Message When Trying To Keep Old Number

Brambo7 — Tue, 10 Sep 2024 15:18:06 GMT

Hi, Activated a new Sky SIM for a new phone but after submitting the PAC had an error message saying there was trouble transferring the number from the old provider (O2). I clicked the button to try again but the only SIM showing on the next screen was a different one I have for a different device. Can you please help? Thanks

Re: Activated SIM, but Error Message When Trying To Keep Old Number

Brambo7 — Tue, 10 Sep 2024 15:27:22 GMT

The Sky SIM is now activated, but when trying again to transfer the old number I keep getting the message "Sorry there's been a problem, we can't transfer your number at the moment, please try again"

Re: Activated SIM, but Error Message When Trying To Keep Old Number

63johnw — Tue, 10 Sep 2024 16:42:39 GMT

Hi @Brambo7 give sky a call on 150 so they can look into this for you.