topic Re: Cancel order in Sky Mobile

Cancel a order

Grace_lawson — Thu, 05 Sep 2024 14:27:18 GMT

hi I'd like to cancel my order as I no longer need it

thank you

Re: Cancel a order

Daniel0210 — Thu, 05 Sep 2024 14:28:07 GMT

You'll need to call Sky asap before it's dispatched. In case you aren’t aware we are mainly fellow customers on here trying to help other customers and you’re not contacting Sky Customer Services by posting on the forum.

Re: Cancel a order

Daniel0210 — Thu, 05 Sep 2024 14:31:48 GMT

@Grace_lawson
You can call Sky free by dialling 150 from a Sky Talk landline or another Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

Cancel order

Grace_lawson — Mon, 09 Sep 2024 03:09:45 GMT

Does anyone know how to cancel an order after placing it without calling sky?

Re: Cancel order

Daniel0210 — Mon, 09 Sep 2024 03:54:39 GMT

@Grace_lawson

You can only do it by calling (as advised on Thursday).