topic refreshing SIM data in Sky Mobile

refreshing SIM data

JamesGambling — Sun, 08 Sep 2024 08:49:40 GMT

Hi All I'm abroad and my phone keeps saying it is 'Refreshing SIM data' and also messaging keeps asking for my phone no. Using a Galaxy S21 Ultra. Switching off and on making no difference. SKY are typically useless as you cannot get go talk to anyone. Anyone any advice please? Thanks for any help!!!

Re: refreshing SIM data

caesarome — Sun, 08 Sep 2024 08:59:24 GMT

Where abroad are you ?

Can you make phone calls, send texts and use mobile data ?

Re: refreshing SIM data

JamesGambling — Sun, 08 Sep 2024 09:03:35 GMT

Hi @caesarome. Thanks for reply. No mobile data, can't make calls. Using wi-fi. In Mallorca (Spain).

Re: refreshing SIM data

caesarome — Sun, 08 Sep 2024 09:11:43 GMT

Is your phone status set to abroad:

Apple:
Settings > Mobile Service > SIM Applications > Make sure this is set to Abroad.

Android:
Sky Menu App or SIM toolkit > Roaming > Make sure this is set to Abroad.

If it is have you had it scan for all available networls to see if it will connect to a different one and then work ?

Re: refreshing SIM data

JamesGambling — Sun, 08 Sep 2024 09:24:22 GMT

Thanks @caesarome. I've switched it onto 3G network only and it's not throwing the messages any more. Forced Stop on Messaging app to stop that one.

But I guess no data on 3G?

Should access point be named?

Currently not selected and blank?

Re: refreshing SIM data

caesarome — Sun, 08 Sep 2024 09:29:20 GMT

It shouldn't be blank so try this:

Go to sky.com/networksettings (My Account > Mobile > Settings) and sign in with your Sky iD.
Select the mobile number or SIM name you're having trouble with.
Scroll to 'Resend network settings' and select Request settings.
Save the settings when your receive them and reboot your phone.

Re: refreshing SIM data

JamesGambling — Sun, 08 Sep 2024 09:42:16 GMT

Thanks @caesarome, we seem (!!!) To be back in business. Appreciate your help!!! Cheers.

Re: refreshing SIM data

TonyMc2 — Wed, 23 Oct 2024 14:43:25 GMT

I've tried all of the above and I still can't use my phone, no settings received

Re: refreshing SIM data

Mike19581 — Sat, 23 Nov 2024 22:58:00 GMT

Me too. Absolutely ridiculous you can't get help from SKY

Re: refreshing SIM data

Bear1514 — Fri, 14 Mar 2025 19:34:32 GMT

I'm in a similar situation, will network settings be sent when i dont have connection to a service?