topic Unsigned agreement has vanished in Sky Mobile

Unsigned agreement has vanished

Claire666666 — Sat, 07 Sep 2024 15:36:51 GMT

I ordered a new tablet but did not recieve any email, even though it shows on my account, when I enquired a man in chat said I hadn't signed my credit agreement, but when I went to product settings the tablet I ordered was showing but the only option was to activate sim. The man sent a link for me to sign it but the link was not working. He told me to sign out then back in, but after I did that there was no change. The conversation I had with him was lost and I couldn't get a real person to talk to me again, just a bot. I believed that I had signed it originally but obviously it isnt showing on the system. I am very anxious to resolve this as the order can not continue until it is sorted

Re: Unsigned agreement has vanished

caesarome — Sat, 07 Sep 2024 15:43:55 GMT

Does the button here take you to it:

https://www.sky.com/help/articles/signing-a-sky-mobile-credit-agreement

If not do you see it in your messages section here under contracts:

https://www.sky.com/mymessages

Re: Unsigned agreement has vanished

Claire666666 — Sat, 07 Sep 2024 15:53:35 GMT

No it's not there at all, I think it's glitched it's the only thing I can think could have happened, I thought I did sign it, but it's obviously not showing on there system that I did

Re: Unsigned agreement has vanished

Claire666666 — Sat, 07 Sep 2024 15:54:30 GMT

I never received the email about it either

Re: Unsigned agreement has vanished

caesarome — Sat, 07 Sep 2024 16:01:46 GMT

@Claire666666

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

Re: Unsigned agreement has vanished

Tom-W19 — Sat, 07 Sep 2024 16:12:26 GMT

Thanks for escalating. We've sent an invite to @Claire666666.