topic Cannot link sim in Sky Mobile

Sky id

Abby19 — Wed, 04 Sep 2024 13:52:16 GMT

Hi ive recently got a contract with sky for an ipad, it keeps saying to sign in with my sky id to access my e sim and when on app it's not allowing me to access anything on there until i complete set up however everytime i do this it says account already linked, i still have no access to anything at all.

Re: Sky id

hasnainhussain — Wed, 04 Sep 2024 14:20:04 GMT

hi im having the same issue and have you found a way to fix this @Abby19

Re: Sky id

caesarome — Wed, 04 Sep 2024 15:13:05 GMT

@hasnainhussain @Abby19

Would you like Skys messaging team to contact you via here about this, if you do when they make contact you have 48 hours to respond to the chat that will appear via a chat bubble at the bottom of this page.

Re: Sky id

hasnainhussain — Wed, 04 Sep 2024 15:24:14 GMT

yes thank you

Re: Sky id

caesarome — Wed, 04 Sep 2024 15:38:16 GMT

@hasnainhussain

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Sky id

Lisa-P1987 — Wed, 04 Sep 2024 15:47:47 GMT

Thanks for escalating this. We’ve sent hasnainhussain an invite to chat.

Re: Sky id

Abby19 — Wed, 04 Sep 2024 16:08:39 GMT

yes please

Re: Sky id

caesarome — Wed, 04 Sep 2024 16:14:32 GMT

@Abby19

Your post has been escalated so my previous post above regarding the chat invite applies to you as well.

Re: Sky id

Addie15 — Wed, 04 Sep 2024 16:30:21 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Abby19.

Issue

Abby19 — Sat, 07 Sep 2024 09:33:05 GMT

The otger day i messaged on here about an issue and got contacted by a sky advisor he couldnt help so he told me to call a number and by thr time i got to be free to call the number rhe number has dissappeard and i cant find a number anywhere online

Cannot link sim

Abby19 — Sat, 07 Sep 2024 10:00:35 GMT

My sim cannot be linked because my sky id wont connect however everytime i try to connect my sky id it tells me i am already linked however i still cannot acess my sim card or my bills and i dont know what date my direct debit is set for either.

Re: Issue

Daniel0210 — Sat, 07 Sep 2024 10:05:10 GMT

@Abby19

No need for multiple threads. I've moved your two latest into the original thread as it's all connected.

What / who was the phone number for that the Messaging Team provided?

Re: Sky id

Abby19 — Sat, 07 Sep 2024 10:09:51 GMT

I have no idea because as i say the chat deleted by the time i went back on it, I thought sky was meant to be a good company