topic Over paid in Sky Mobile

Over paid

Liv1598 — Fri, 06 Sep 2024 16:45:53 GMT

Hello. I paid my missed payment of £49.26 and then sky took ANOTHER £49.26 out of my account. I am in need of a refund ASAP

PandJ2020 — Fri, 06 Sep 2024 16:52:37 GMT

@Liv1598 wrote:
Hello. I paid my missed payment of £49.26 and then sky took ANOTHER £49.26 out of my account. I am in need of a refund ASAP

If an automated payment is bounced then it's retried 10 days later. Making a manual payment counts against next month's bill.

Sky can refund once your account is showing a credit but takes 3-5 working days.

Please confirm your account is showing a credit.

caesarome — Fri, 06 Sep 2024 18:15:41 GMT

@PandJ2020 wrote: If an automated payment is bounced then it's retried 10 days later.

This only applies to a direct debit and not a continuous card payment..