topic Re: Swap box/ return label not received in Sky Mobile

Swap box/ return label not received

Tutti89 — Wed, 04 Sep 2024 15:48:21 GMT

When I recieved my phone the outer box was ripped, I have not received a box or cable to return it. Please can you help with this

Re: Swap box/ return label not received

caesarome — Wed, 04 Sep 2024 15:54:18 GMT

As we are customers here you will need to call Sky so they can get a label (and packaging if you do not have your own) sent to you. The number to call them on from a phone that has a Sky sim in it is just 150.

Re: Swap box/ return label not received

Chelxsea2012 — Thu, 05 Sep 2024 15:35:47 GMT

Need to return my Samsung phone as I have the new Google phone now. I have cleared the phone to return. I have a box but no label

Re: Swap box/ return label not received

caesarome — Thu, 05 Sep 2024 15:40:33 GMT

@Chelxsea2012

If there was no label on the inside of the box then you will need to follow the advice given in the post above yours.