topic Re: Cancel contract in Sky Mobile

Cancel contract

Spoony — Thu, 05 Sep 2024 13:24:27 GMT

I have recived a new phone and decided not to keep it as the new I phone is coming out. I am still in the cooling off period but I have used the SIM card and phone, would I still be able to cancel the contract without any charges

Re: Cancel contract

GD1 — Thu, 05 Sep 2024 13:45:35 GMT

@Spoony If still within the cool off period of 30 days you can cancel. You need to call to do this.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Re: Cancel contract

Daniel0210 — Thu, 05 Sep 2024 14:16:29 GMT

@Spoony
As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund
Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.