topic Re: Phone repair. in Sky Mobile

Phone repair.

Chester5 — Thu, 05 Sep 2024 08:15:41 GMT

I have attempted for the 4th time to have my phone repaired. I contacted sky 4 times who have assured me that a repair package would be sent to me they never arrived. I have been told each time that its a system error at your end. Again another attempt at sending out the package. I am frustrated and unable to use my device properly due to this. This device is a Samsung flip 4 and after more inquires it seems that its a common fault with the device itself. This is the 2nd time I've had to send it in for repair. I have attempted for months now to have this resolved and still getting nowhere. I hope to have this resolved ASAP..

Re: Phone repair.

GD1 — Thu, 05 Sep 2024 08:34:44 GMT

@Chester5 In case you're not aware you're not contacting Sky, this is primarily a customer helps customer community.

If you wish to raise a complaint please see the steps here https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/

Re: Phone repair.

caesarome — Thu, 05 Sep 2024 08:35:38 GMT

As we are customers here all we can say is to put in a complaint:

https://www.sky.com/help/complaints