https://helpforum.sky.com/t5/Sky-Mobile/Return-a-device/m-p/4741386#M217810 I want to cancel my contract and to send the new device back, I take it on a upgrade to my existing contract, How do I do that? Wed, 04 Sep 2024 22:18:07 GMT Cm25 2024-09-04T22:18:07Z https://helpforum.sky.com/t5/Sky-Mobile/Return-a-device/m-p/4741386#M217810 I want to cancel my contract and to send the new device back, I take it on a upgrade to my existing contract, How do I do that? Wed, 04 Sep 2024 22:18:07 GMT https://helpforum.sky.com/t5/Sky-Mobile/Return-a-device/m-p/4741386#M217810 Cm25 2024-09-04T22:18:07Z https://helpforum.sky.com/t5/Sky-Mobile/Return-a-device/m-p/4741474#M217813 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4171501">@Cm25</a>&nbsp;wrote:<BR />I want to cancel my contract and to send the new device back,&nbsp;<HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4171501">@Cm25</a>&nbsp;<BR />You need to call Sky. As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Dial 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here <BR /><A href="https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund" target="_blank">https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund</A> <BR />Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.</P> Thu, 05 Sep 2024 03:47:17 GMT https://helpforum.sky.com/t5/Sky-Mobile/Return-a-device/m-p/4741474#M217813 Daniel0210 2024-09-05T03:47:17Z