topic Re: Upgrade and new plan in Sky Mobile

Upgrade and new plan

Sammie2811 — Wed, 04 Sep 2024 17:16:07 GMT

If I upgrade my phone and choose a new plan, keeping the same number, will the old plan I currently have automatically be cancelled? thanks😌

Re: Upgrade and new plan

GD1 — Wed, 04 Sep 2024 17:24:03 GMT

@Sammie2811 You need to ensure you upgrade the current sim/plan and not order a new plan as you won't be able to move the number from one sim to another.

Re: Upgrade and new plan

PandJ2020 — Wed, 04 Sep 2024 17:27:02 GMT

If you order a new plan then it comes with a new number when you activate it. (And you'll be paying for both your old and new SIMs)

You cannot use a PAC code to transfer with a network.

There is a protracted workaround that requires you to transfer the number out of the network (thus cancelling the old SIM) and then porting to the new one.

Re: Upgrade and new plan

Sammie2811 — Wed, 04 Sep 2024 18:08:06 GMT

Thank you all for your quick response! So if I was on the my sky app and clicked upgrade this phone it would keep the same number and use the new plan that I select? Thanks.

Re: Upgrade and new plan

PandJ2020 — Wed, 04 Sep 2024 18:12:48 GMT

@Sammie2811 wrote:
So if I was on the my sky app and clicked upgrade this phone it would keep the same number and use the new plan that I select?

No.

If you select a new data plan then it's an additional data plan. (With new number and cost)

There should be an option like 'I do not need a dataplan'.

If you want a new dataplan with your current number then the only option is the protracted option I explained above.

Re: Upgrade and new plan

caesarome — Wed, 04 Sep 2024 18:26:09 GMT

@Sammie2811 wrote:

and use the new plan that I select?

It would only do this if you select the option to keep your number so that the data plan you select isapplied to the sim you already have, otherwise you could end up ordering another sim.