topic Re: Checking I have this right? Sending my phone back in Sky Mobile

Checking I have this right? Sending my phone back

JimmyL — Wed, 04 Sep 2024 14:27:29 GMT

I would like to end my contract with sky however I have to pay £233.75 (11 months) to pay off my credit agreement

However, If I send my device back as there's no damage I wont actually have anything to pay according to pay on the estimation to swap ?

I just wanted to check this was right?

I'm also assuming my sim card stays active and I can use this for another device unless I cancel that separately too?

Re: Checking I have this right? Sending my phone back

63johnw — Wed, 04 Sep 2024 14:48:22 GMT

Hi @JimmyL you can only swap if taking out a new contract for another device with sky. You can't just send your phone back to end the contract.

Re: Checking I have this right? Sending my phone back

PandJ2020 — Wed, 04 Sep 2024 15:44:12 GMT

@JimmyL wrote:
I'm also assuming my sim card stays active and I can use this for another device unless I cancel that separately too?

The device plan and data plan are separate.

You can continue paying for the data plan and use it in another phone.

Re: Checking I have this right? Sending my phone back

JimmyL — Wed, 04 Sep 2024 17:48:18 GMT

Hi it does say

''send back your device - we'll give you a value for it to go towards paying off your credit agreement''

Am I missing something here?

@63johnw Thank you for the response

Re: Checking I have this right? Sending my phone back

PandJ2020 — Wed, 04 Sep 2024 18:09:17 GMT

@JimmyL wrote:
Hi it does say

''send back your device - we'll give you a value for it to go towards paying off your credit agreement''

Am I missing something here?

That's only if you swap to a new device.

There are many sites that will simply purchase for cash, including one with Sky's name.