topic Re: eSIM not working in Sky Mobile

eSIM not working

Ben-Sky — Tue, 03 Sep 2024 08:59:05 GMT

Got a new phone, Google pixel 8a, decided to go eSIM route. Unfortunately eSIM provisioning failed on the last step and now I have 2 phones with no connections to Sky, so cannot call.

What are my next steps?

Re: eSIM not working

caesarome — Tue, 03 Sep 2024 09:04:36 GMT

You are going to have to find a way to contact Sky about this so if you don't have another mobile or landline phone to use then perhaps see if you can get some help via their social media channels links to which are at the bottom of this page.

Re: eSIM not working

Ben-Sky — Tue, 03 Sep 2024 12:44:19 GMT

Thanks for the reply.

I do not have home broadband or a landline and rely on my mobile for internet connectivity and communication. Which means I'm not able to call Sky.

I'm currently having to hotspot through my work mobile which does not allow social media content, so that rules out that option.

The Sky chatbot directed me to this forum on the premise a Sky expert would see this post and be able to help me further.

Re: eSIM not working

caesarome — Tue, 03 Sep 2024 12:46:52 GMT

Can't use you use the aocial

media options when you are at home via your mobile as the messaging team on here are unable to help with this.

Re: eSIM not working

Ben-Sky — Tue, 03 Sep 2024 13:27:32 GMT

would've if I could - company policy doesn't allow access to social media content.