topic Re: £83 balance carried forward in Sky Mobile

£83 balance carried forward

CH20023 — Sun, 01 Sep 2024 20:59:52 GMT

Hi guys so on my mobile bill I have £83 balance carried forward does that mean I don't have to pay next 2 months of bills? If so would i be able to get a refunded of the £83 back to my bank?

Re: £83 balance carried forward

caesarome — Sun, 01 Sep 2024 21:06:09 GMT

Is it a credit balance that you are seeing ?

Re: £83 balance carried forward

CH20023 — Sun, 01 Sep 2024 21:15:42 GMT

Hi and Yes it is.

Re: £83 balance carried forward

caesarome — Sun, 01 Sep 2024 21:19:00 GMT

The £83 credit will be used to pay your next bill or if you would prefer it can be refunded to you so if you would like this Sky's messaging team will be able to contact you via here tomorrow if you would like ?

Re: £83 balance carried forward

CH20023 — Sun, 01 Sep 2024 21:38:24 GMT

Yes please can I speak to someone about getting it refunded to my bank please.

Re: £83 balance carried forward

Daniel0210 — Mon, 02 Sep 2024 03:46:13 GMT

@CH20023
I’ve escalated your post to Sky and their Messaging Team should contact you later today.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: £83 balance carried forward

CH20023 — Mon, 02 Sep 2024 04:00:58 GMT

Thankyou sm.

£83 credit

CH20023 — Mon, 02 Sep 2024 16:19:40 GMT

Hi on my mobile bill I have £83 balance carried forward does that mean I don't have to pay next 2 months of bills? If so would i be able to get a refund of £83 back to my bank?

Re: £83 credit

caesarome — Mon, 02 Sep 2024 16:22:55 GMT

@CH20023

You asked the same question yesterday so I take it the messaging team didn't contact you via here about this ?

Re: £83 balance carried forward

CH20023 — Mon, 02 Sep 2024 16:24:35 GMT

Hi and No one has contacted me so I thought I I'd try again.

Re: £83 balance carried forward

caesarome — Mon, 02 Sep 2024 16:26:48 GMT

@CH20023

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

Re: £83 balance carried forward

CH20023 — Mon, 02 Sep 2024 16:27:39 GMT

Ok thanks again for your help

Re: £83 balance carried forward

Addie15 — Mon, 02 Sep 2024 16:29:14 GMT

Hi there! Thank you for escalating this. We have sent an invite to @CH20023.

Re: £83 balance carried forward

caesarome — Mon, 02 Sep 2024 16:30:48 GMT

@CH20023

You should now see the chat bubble so type in it to start the conversation.