topic Re: eSIM installation in Sky Mobile

eSIM installation

JAw39 — Mon, 02 Sep 2024 13:42:27 GMT

I received my new phone today- it's an IPhone 14 Plus replacing an IPhone 13 mini.

I had an email with some information about installing an eSIM, I followed the instructions however the installation failed as the I phone 13 mini was not compatible.

I know have both phones with no service so I can not ring customer care for support.

What do I need to do?

Thank you,

Cat

Re: eSIM installation

63johnw — Mon, 02 Sep 2024 14:06:16 GMT

Hi @JAw39 to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat.

Re: eSIM installation

Addie15 — Mon, 02 Sep 2024 15:05:48 GMT

Hi there! Thank you for escalating this. We have sent an invite to @JAw39.

Re: eSIM installation

Addie15 — Wed, 04 Sep 2024 15:46:49 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.