topic Re: Unable to connect to network in USA in Sky Mobile

Unable to connect to network in USA

agw — Mon, 02 Sep 2024 11:51:38 GMT

Have been in Canada for the past few days with roaming working absolutely fine since I landed. Yesterday I crossed the border into the USA (driving) and my phone lost all signal. Tried turning on and off, very brief connection to a 4g network before no service again. Have tried absolutely everything since to get roaming to work here but my phone won't connect to any network, even when taking off automatic selection and manually selecting one. My phone is 5g, I have a 5g data plan with no roaming spend cap, and pretty sure phone is volte compatible with USA roaming, although my model isn't listed on any of the help guides with Sky. However even if it's not, reading online I should still be able to connect to a network just not make calls or text..? Anyway, I've ended up here as (very helpfully) Sky have said to call them to get in contact after their online help guides failed - pretty hard with no signal! Has anyone had this issue and been able to fix it?

Re: Unable to connect to network in USA

TimmyBGood — Mon, 02 Sep 2024 11:58:14 GMT

@agw wrote:

pretty sure phone is volte compatible with USA roaming, although my model isn't listed on any of the help guides with Sky.

What make and model is it?

Re: Unable to connect to network in USA

agw — Mon, 02 Sep 2024 12:00:11 GMT

Sorry, should have added that - Honor 70 lite.

Re: Unable to connect to network in USA

caesarome — Mon, 02 Sep 2024 12:02:14 GMT

Do you know if you phone is compatabile as per this:

https://www.sky.com/help/articles/sky-mobile-roaming-in-the-usa

Re: Unable to connect to network in USA

agw — Mon, 02 Sep 2024 12:09:23 GMT

@caesarome my phone isn't listed on that link, I looked on there already and it has other honor phones but not my model - 70 lite.

Re: Unable to connect to network in USA

agw — Mon, 02 Sep 2024 12:14:09 GMT

Annoyingly can't edit my original post or previous replies but this screenshot is from specs for honor 70 lite on another site (three), as it's not listed on Sky's compatability charts.

Re: Unable to connect to network in USA

caesarome — Mon, 02 Sep 2024 12:18:27 GMT

I'm no expert on this but this could be the reason it stopped working the very minute you entered into America. I presume 3G doesn't work either ?

Re: Unable to connect to network in USA

agw — Mon, 02 Sep 2024 13:17:05 GMT

@caesarome yeah so from everything I can find online my phone should work in USA, but there's clearly some compability issue between either my phone or sky and being in the USA. If tried connecting to 4g and 2g/3g networks, none will let me connect.

Re: Unable to connect to network in USA

TimmyBGood — Mon, 02 Sep 2024 13:27:53 GMT

@agw

One suggestion online is that VoLTE may need to be manually activated

Find and tap Settings → Network & Internet → Mobile network → Preferred network type → 4G (preferred)/3G/GSM. Tap the switch beside Enable VoLTE to turn the feature on.

Re: Unable to connect to network in USA

agw — Mon, 02 Sep 2024 16:59:38 GMT

@TimmyBGood thanks, I've tried looking for this but it's hidden on 5g phones on honor and I believe in newest android update. Weirdly I had very brief connection to verizon 4g just now but then it cut out again straight away.. Wondering if sky coverage is just not great in PA state or something.

Re: Unable to connect to network in USA

TimmyBGood — Tue, 03 Sep 2024 07:31:13 GMT

@agw wrote:

Wondering if sky coverage is just not great in PA state or something.

'Sky' would have no coverage at all: it doesn't in the UK either (where it's an MVNO on O2 infrastructure). Overseas it will have arrangements with one or more local network providers.

Re: Unable to connect to network in USA

agw — Tue, 03 Sep 2024 12:44:07 GMT

@TimmyBGood Thanks, rushed typing in my response so used Sky for shorthand but I am aware sky uses O2's infrastructure in the UK and I meant whoever they piggyback off in the states. Using a Vodafone sim in this phone picks up roaming fine, so clearly a Sky issue that I'm not sure anyone (including them) has a fix to any time soon. Thanks for your suggestions anyway.

Re: Unable to connect to network in USA

sweepsd — Wed, 04 Sep 2024 14:54:15 GMT

Having the exactly the issue at the moment. No signal on my phone in usa. Put my wife's ee sim in my phone and gets a signal.

Re: Unable to connect to network in USA

agw — Wed, 04 Sep 2024 23:56:33 GMT

@sweepsd well kinda glad it's not just me but doesn't look like there's a fix coming for either of us any time soon!

Re: Unable to connect to network in USA

Largetha — Thu, 05 Sep 2024 06:44:06 GMT

I have the exact problem in Lithuania. I was able to use roaming data for the first week and a half. Yesterday the signal disappeared and I can't use data, or make/receive calls or messages. I connected my husband's hot spot to try to sort the issue but with no luck at all and the sky is a bunch of clowns thinking that I can call them without a signal.

Re: Unable to connect to network in USA

agw — Thu, 05 Sep 2024 09:18:29 GMT

@Largetha yep I've been having to tether to my other half's phone to use his data, which is better than nothing but of course no ability to text or make/receive calls in an emergency. Sky support leaving you with the only option of trying to solve their own network issue by speaking to other customers is pretty ridiculous! My partner has had 5g in all states we've been in roaming on vodafone, I'm not even getting a full list of providers come up even if I could connect to any.

Re: Unable to connect to network in USA

F0XY — Sat, 07 Sep 2024 01:30:09 GMT

I am also I'm the USA (California) using a Google pixel 5 experiencing the same issues. I've tried your fix and multiple others (including swapping other non sky mobile Sims into my phone, which work).

I am instead now relying on a friend's mobile phone (with O2) which works.,on a tethered basis.

I also tried contacting sky customer services on that friend's phone to go through trouble fixing with them. They suggested I try resetting network settings..I did...this also didn't work.

Then after a 30 mins wait on the phone (I would have waited longer if a fix was forthcoming) I was told to expect a call back from technical services in the next 72 hours...72 bloody hours!!

Fuming....

😡🤬

Re: Unable to connect to network in USA

Largetha — Sat, 07 Sep 2024 01:53:56 GMT

What helped me: I went to roaming data in settings on my iPhone and changed the network selection from automatic to choosing myself and from 5g to 4g and that helped to sort out the issue. I hope it will be useful for you too.

Re: Unable to connect to network in USA

Brett74 — Sun, 08 Sep 2024 23:53:51 GMT

Has anyone had any reply from Sky Mobile about the fact we can not connect our phones while in the USA?

I have been here in the Denver area since the 4th September 2024 and still can't connect to phone or data.

This is just not good enough.

Does Sky actually see or even read these posts???

Re: Unable to connect to network in USA

agw — Fri, 13 Sep 2024 13:34:10 GMT

As soon as I was near the Canadian border again my phone suddenly picked up signal and fine ever since crossing back over. Sky clearly has issues supporting roaming in the USA and their support on this was next to nothing. Lesson learnt to get a cheap esim or similar from a different provider next time..