topic Re: Mobile payments in Sky Mobile

Mobile payments

Jude19 — Sun, 01 Sep 2024 08:50:39 GMT

I upgraded my phone from an iPhone 13 to a 15 and returned my 13 which paid off my old contract, but my next bill charged me for both devices?.

Re: Mobile payments

caesarome — Sun, 01 Sep 2024 08:57:29 GMT

This can sometimes happen as the bill is created 14 days in advance so this might have happened when you were in the process of returning it so what do your future bills show as you should see a credit for anything you have paid against it.

Re: Mobile payments

Jude19 — Sun, 01 Sep 2024 09:16:33 GMT

My next bill is showing the amount I am paying for my iPhone 15 with no credit! Do you think I should call sky?

Re: Mobile payments

caesarome — Sun, 01 Sep 2024 09:19:51 GMT

When did you return your iphone 13 as it can take up to 3 weeks by the company that process them which might be why you are not seeing the credit at present.

Re: Mobile payments

PandJ2020 — Sun, 01 Sep 2024 09:20:24 GMT

@Jude19 wrote:
My next bill is showing the amount I am paying for my iPhone 15 with no credit! Do you think I should call sky?

They are taking 2-3 weeks to process returns. If it's been longer than that then call them.

Of course any additional payments you make are not 'lost'.