https://helpforum.sky.com/t5/Sky-Mobile/Excessive-roaming-charges/m-p/4737009#M217411 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3473625">@HannahT13</a>&nbsp;I don't think Sky will reduce or refund any of the charges, the data will have been used by your device whether you intended to or not.</P><P>You could try contacting Sky via their social media accounts but don't be surprised if they insist the charges have to be paid.</P> Sat, 31 Aug 2024 14:27:47 GMT daveNOS 2024-08-31T14:27:47Z https://helpforum.sky.com/t5/Sky-Mobile/Excessive-roaming-charges/m-p/4736989#M217409 <P>Hi, I've recently been travelling in Europe (mostly areas covered by the £2 per day roaming pass). I went to Serbia a few days ago and as soon as I got the text saying 'welcome to Serbia' and realised it was not a country on the £2 pass I turned off roaming. I now see I have charges of £141 on my bill. I also swear I had a spend cap in place which now isn't showing though I know I didn't turn it off. Will sky reduce any of these charges ?&nbsp;<BR />Also, can I contact them via live chat? It seems ridiculous there is only access to call when I'm abroad and it's not always possible.</P> Sat, 31 Aug 2024 13:57:40 GMT https://helpforum.sky.com/t5/Sky-Mobile/Excessive-roaming-charges/m-p/4736989#M217409 HannahT13 2024-08-31T13:57:40Z https://helpforum.sky.com/t5/Sky-Mobile/Excessive-roaming-charges/m-p/4737009#M217411 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3473625">@HannahT13</a>&nbsp;I don't think Sky will reduce or refund any of the charges, the data will have been used by your device whether you intended to or not.</P><P>You could try contacting Sky via their social media accounts but don't be surprised if they insist the charges have to be paid.</P> Sat, 31 Aug 2024 14:27:47 GMT https://helpforum.sky.com/t5/Sky-Mobile/Excessive-roaming-charges/m-p/4737009#M217411 daveNOS 2024-08-31T14:27:47Z