iPhone colour wrong on email

Elia2000 — Sat, 31 Aug 2024 07:25:11 GMT

I have ordered a iPhone 14 Plus in the colour starlight but on my order confirmation email it states purple, how do I get in contact with someone about this?

Re: iPhone colour wrong on email

Daniel0210 — Sat, 31 Aug 2024 07:39:08 GMT

@Elia2000
You can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

Re: iPhone colour wrong on email

caesarome — Sat, 31 Aug 2024 09:01:19 GMT

@Elia2000

Does anything appear on you order tracking here regarding it:

https://www.sky.com/ordertracking

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iPhone colour wrong on email

Re: iPhone colour wrong on email

Re: iPhone colour wrong on email