topic Re: Error when linking account during SIM activation in Sky Mobile

Error when linking account during SIM activation

McIntyre22 — Wed, 28 Aug 2024 12:55:26 GMT

Hi,

I'm trying to activate my Sky Mobile SIM, but every time I try to link my account, I get a "Whoops, there's been an error" message. Can anyone help please?

Thank you.

Re: Error when linking account during SIM activation

caesarome — Wed, 28 Aug 2024 12:59:07 GMT

@McIntyre22

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Error when linking account during SIM activation

McIntyre22 — Wed, 28 Aug 2024 13:00:56 GMT

Thank you for escalating this. I look forward to the issue being resolved.

Re: Error when linking account during SIM activation

Greenfingers001 — Wed, 28 Aug 2024 14:52:10 GMT

Thanks for escalating this. We’ve sent @McIntyre22 an invite to chat.

Re: Error when linking account during SIM activation

Tom-W19 — Sat, 31 Aug 2024 08:34:30 GMT

Hi @McIntyre22

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.