https://helpforum.sky.com/t5/Sky-Mobile/Upgrade-gone-wrong/m-p/4736207#M217310 <P>I thought I was doing an upgrade on my device but I now have a new phone and a new sim?&nbsp;<BR /><BR /></P><P>I now have 2 sims in my sky account but I haven't activated the new one as I want to keep my number&nbsp;</P><P>&nbsp;</P><P>How do I now send my old phone back?</P><P>&nbsp;</P><P>I think I done it all wrong!!&nbsp;</P> Fri, 30 Aug 2024 15:32:40 GMT Louise210405 2024-08-30T15:32:40Z https://helpforum.sky.com/t5/Sky-Mobile/Upgrade-gone-wrong/m-p/4736207#M217310 <P>I thought I was doing an upgrade on my device but I now have a new phone and a new sim?&nbsp;<BR /><BR /></P><P>I now have 2 sims in my sky account but I haven't activated the new one as I want to keep my number&nbsp;</P><P>&nbsp;</P><P>How do I now send my old phone back?</P><P>&nbsp;</P><P>I think I done it all wrong!!&nbsp;</P> Fri, 30 Aug 2024 15:32:40 GMT https://helpforum.sky.com/t5/Sky-Mobile/Upgrade-gone-wrong/m-p/4736207#M217310 Louise210405 2024-08-30T15:32:40Z https://helpforum.sky.com/t5/Sky-Mobile/Upgrade-gone-wrong/m-p/4736213#M217312 <P>You will need to call Sky from your mobile on 150.</P> <P>&nbsp;</P> <P>If you don't activate the new sim then you will not be charged for it.</P> Fri, 30 Aug 2024 15:41:34 GMT https://helpforum.sky.com/t5/Sky-Mobile/Upgrade-gone-wrong/m-p/4736213#M217312 caesarome 2024-08-30T15:41:34Z